About Hepburn Delaney
Hepburn Delaney Solicitors, founded in 2013 by Jane Hepburn and Rebecca Delaney, operates as a law firm based in Hemel Hempstead, specialising in a diverse array of family matters. Their primary focus is on delivering tailored services while prioritising efficiency and client contentment. Their commitment to embracing cutting-edge technology is exemplified by their adoption of a paperless system and their ongoing endeavours to modernise their services.
The Challenge
Like millions of businesses, they quickly needed to adjust to working remotely following the coronavirus pandemic. Alison Rowley, a partner at Hepburn Delaney, approached Total Group after realising their existing remote desktop software was clumsy and inadequate. They previously had little need to invest in high-quality remote tools, but swiftly required an upgrade to maintain the efficient service they’re known for.
What We Did
Having already established proven success with cloud-based systems such as Windows Azure AD with other clients, we realised a cloud approach would naturally help Hepburn Delaney. We’d experienced an influx of businesses reaching out to ask about remote technology and were able to provide advice and management at a fast pace.
As well as moving the solicitors from a limited and less secure on-premise server to full operation from the cloud, we also implemented cloud backup via Acronis — a reliable, easy-to-use, secure backup product.
The installation process amounted to a few days, and we notified the client of key milestones to ensure they were always kept in the loop.
Technologies Deployed
Windows Azure AD Cloud-based infrastructure Acronis cloud backup solution
The Results
Hepburn Delaney, who have always invested in their people and the latest technology, were delighted with their new cloud-based system. No more expensive costs for a local server, hardware or operating systems and zero downtime ensured they could continue to provide quality services at reasonable prices.
What Hepburn Delaney Said
"Total Group Ltd helped us go fully Cloud based during COVID. This was a complicated project involving our case management system provider and setting up Microsoft active directory.
Total acted as our in-house IT manager, helping us decide the best way forward with our case management system and making sure we asked the right questions to the provider to avoid any unseen issues. In terms of Microsoft, Total helped us join all our MS office products together and making Teams our central ‘Intranet’.
We view Total as our IT department in that they know our business well enough to either implement, recommend new services/products that will help us or support with 3rd party IT providers.
We would definitely recommend Total Group to any companies needing reliable and trustworthy Support."
- Matthew Delaney, Hepburn Delaney
Benefits:
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Zero Downtime
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Cost Savings
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Enhanced Data Security
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Streamlined Remote Work
Project Details:
Duration: Installation completed within a few days
Communication: Regular updates and milestone notifications ensured continuous client engagement throughout the process
Outcome: A seamless transition to cloud-based systems, leading to enhanced efficiency, cost savings, and improved service delivery for Hepburn Delaney Solicitors.