FAQs

Frequently Asked Questions

More and more expanding businesses are choosing to outsource the management and support of their IT support services.

This can make better business sense by allowing more of their efforts to be directed at a revenue-generating activity.

Total Group provides IT Support solutions, fully managed services and communications for businesses of all sizes in Hertfordshire, London, and the South East. Our award-winning team of experts will work with you to align the latest technologies to build a more scalable, flexible and secure infrastructure empowering your business.

What is Total Group?

Total Group is a Hertfordshire-based MSP (Managed IT Service Provider) with 20 years of experience serving the IT needs of small and medium-sized companies in Hertfordshire, London, and the South East.

What is an MSP (Managed IT Service Provider)?

A Managed IT Service Provider (MSP) is a company that manages the IT infrastructure and/or end-user systems of a customer remotely.

Why Total Group?

As your Managed Services Provider, why choose Total Group? There are numerous reasons, but with the following Top 5, let’s cut to the chase.

Truly Local Support
Unlimited Onsite Visits From Dedicated Technician
Technology Concierge/ Virtual CIO – The Entire Package
Proactive Support
Lower predictable operating costs

How is Total Group Accountable?

Responsibility is built into our company here at Total Group by the duty to uphold the great reputation we have established over 20 years. All our services are supported by a Service Level Agreement (SLA) stating what services you are going to receive and the time frame within which you are going to receive those services. On every help desk ticket submitted, we also implement Customer Satisfaction (CSAT) tracking. You will be able to rank your customer experience when a problem is addressed. Your assigned account manager will reach out to discover what we can do better next time if the review is anything but perfect.

Can Total Group Create a Custom Offering for My Business?

Yes, please speak to a sales representative so that we can understand the unique needs of your company better.

Call: 01727 881 224
Email: hello@totalgroup.co.uk

What If We Already Have Internal Technical Support Staff?

Total Group specialises in additional support for the staff of internal technical support. Find out more here.

Will Total Group Recommend and/or Purchase Hardware and Software Products for Me?

Yes, if you are interested in buying hardware or software and are looking for advice, please contact your account manager for help. Your account manager will recommend that you update outdated or non-functional hardware if necessary.

How Can I Get Started / Speak With a Representative?

Call: 01727 881 224
Email: hello@totalgroup.co.uk
Submit a contact form on our website.

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