Resources

From daily operations to infrastructure management, effectively managing IT can be an everyday challenge, we can help.

Explore our library of additional resources to learn more about the latest trends in IT.

Total Tech Guides

Unlock the latest in tech insights and stay ahead of the curve with Total Group's Monthly IT Guides, your essential companion for navigating the dynamic landscape of information technology.

View Guides Here

Total Tech Insights: IT Knowledge Hub

Browse the latest Tech videos from Total Group. Learn how we have helped businesses become more efficient, secure, and grow.

View Monthly IT Knowledge Hub Here

Total Tech Insights: Weekly IT Tips Hub

Browse on our short Weekly Tech Tip videos created by Total Group that offer technology tips and helpful links.

View Our Weekly Tech Tips Here

Frequently Asked Questions

We've compiled a series of FAQs, but please contact us to find out more if you can't find the answer here.

What is Total Group?

Total Group is a Hertfordshire-based MSP (Managed IT Service Provider) with 20 years of experience serving the IT needs of small and medium-sized companies in Hertfordshire, London, and the South East.

What is an MSP (Managed IT Service Provider)?

A Managed IT Service Provider (MSP) is a company that manages the IT infrastructure and/or end-user systems of a customer remotely.

Why Total Group?

As your Managed Services Provider, why choose Total Group? There are numerous reasons, but with the following Top 5, let's cut to the chase.

Truly Local Support

Unlimited Onsite Visits From Dedicated Technician

Technology Concierge/ Virtual CIO – The Entire Package

Proactive Support

Lower predictable operating costs

 

 

 

How is Total Group Accountable?

Responsibility is built into our company here at Total Group by the duty to uphold the great reputation we have established over 20 years. All our services are supported by a Service Level Agreement (SLA) stating what services you are going to receive and the time frame within which you are going to receive those services. On every help desk ticket submitted, we also implement Customer Satisfaction (CSAT) tracking. You will be able to rank your customer experience when a problem is addressed. Your assigned account manager will reach out to discover what we can do better next time if the review is anything but perfect.

Can Total Group Create a Custom Offering for My Business?

Yes, please speak to a sales representative so that we can understand the unique needs of your company better.

Call: 01727 881 224

Email: hello@totalgroup.co.uk

What If We Already Have Internal Technical Support Staff?

Total Group specialises in additional support for the staff of internal technical support. Find out more here.

Will Total Group Recommend and/or Purchase Hardware and Software Products for Me?

Yes, if you are interested in buying hardware or software and are looking for advice, please contact your account manager for help. Your account manager will recommend that you update outdated or non-functional hardware if necessary.

How Can I Get Started / Speak With a Representative?
  • Call: 01727 881 224 
  • Email: hello@totalgroup.co.uk 
  • Submit a contact form on our website.

Our success stories

Learn how our forward-thinking IT solutions have helped businesses overcome a wide range of challenges.

Case Study: Hepburn Delaney Solicitors

Rising to a Remote Challenge - Hybrid Cloud Solution

Read more

Case Study: Understanding Recruitment

Streamlining Business Expansion - Hybrid Cloud Solution

Read more

Case Study: Hertfordshire Council

Hybrid Cloud Solution

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