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Our Packages

We recognise your IT requirements and budget will vary as you grow or change.

IT support packages to suit your business

We’ve got your IT sorted. Our packages suit all types of businesses from small to large.

Help Desk

from £38.25 /month

We help you get back to running your business.

24/7 Real-Time System Monitoring

Up to date defence – Patch Management

FREE Managed Anti-Virus
Long term, secure Remote Solutions

Fast and friendly Telephone Support – 9am-5.30pm, 7 days a week

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Pro Support

from £68.25 /month
All the features of Help Desk, plus:

24/7 Real-Time System Monitoring

Up to date defence – Patch Management

FREE Managed Anti-Virus

Long term, secure Remote Solutions

Fast and friendly Telephone Support – 9am-5.30pm, 7 days a week

Rapid response On-Site Support – 9am-5.30pm, 7 days a week

Discreet Automated Maintenance

Comprehensive Reporting

Get a Quote

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Elite Support

from £87.25 /month

All the features of Help Desk and Pro Support, plus:

24/7 Real-Time System Monitoring

Up to date defence – Patch Management

FREE Managed Anti-Virus

Long term, secure Remote Solutions

Fast and friendly Telephone Support – 9am-5.30pm, 7 days a week

Rapid response On-Site Support – 9am-5.30pm, 7 days a week

Discreet Automated Maintenance

Seamless Backup, Monitoring and Restore system

Detailed Reporting and Business Intelligence

Always there Out of Hours On-Site Support

Get a Quote

Learn more

Depending on the size of the network and infrastructures, different businesses will need more or less degrees of support and more specific advice at different times:

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"Understanding what you require from your systems is fundamental to successful business performance. At Total Group International we take time to fully understand the exact requirements of your business and the environment in which it operates"
Support
Nathan Stewart Founder and Chief Information Security Officer

Explore Our Impact

See how businesses like yours are thriving with our tailored IT solutions.
  • Case Study
How a Paperless Law Firm Enabled Secure Remote Work with Cloud Migration
Read More
  • Case Study
How a Local Council Strengthened Cloud Security and Compliance
Read More
  • Case Study
Fast Growing Law Firm Uses Pen Testing to Close Security Gaps
Read More
View All Case Studies

Frequently asked questions

What is the difference between Help Desk, Pro and Elite?

Help Desk gives you 24/7 monitoring and expert help from our help desk when something goes wrong. Pro adds comprehensive proactive management for growing businesses. Elite is our most complete package, with priority response, cyber security and a dedicated account manager.

Are your IT support packages fixed price?

Yes. Every package is a fixed monthly price per user or device, so you know what IT will cost each month. Projects and new equipment are quoted separately before any work starts.

Can we change package later?

Yes. You can move between packages as your business grows or your needs change.

Just wanted to say I have been with you now for 14 years and I must say in all that time I have found the service exceptional it has allowed me to concentrate on my business and customers without having to worry about IT.
Phillip S.⭐⭐⭐⭐⭐
Every time I've worked with Total, the results have been first rate.
Russell L.⭐⭐⭐⭐⭐
Total Group feel like part of our team. They go above and beyond - even working weekends - to keep us running. Their proactive support, clear communication, and in-depth knowledge of the health sector are unmatched.
Renee P.⭐⭐⭐⭐⭐
Good communication and went above and beyond to provide a solution.
Michael F.⭐⭐⭐⭐⭐
Always there when we needed.
Guy S.⭐⭐⭐⭐⭐
Coronavirus lockdown required Total's support and assistance in ensuring that our staff were able to continue providing essential services to our clients whilst working from home. I am delighted to say that we were able to move from our office in St Albans to our whole team being able to securely access data and software remotely, in a remarkably short space of time. A professional service which I can highly recommend.
Tena W.⭐⭐⭐⭐⭐
Having Total Group looking after all of our IT means I can just get on with running the business. It's such a godsend to be able to leave it all to them. One quick phone call and they just get it sorted.
Greg W.⭐⭐⭐⭐⭐
Thank you for all your help and support when we had our cyber-attack. The team were fab. We spoke to several people on a daily basis and they were without fail supportive, patient and stuck with it to get a resolution for us. It wasn’t an easy time but you really did have our backs.
Carolyn B.⭐⭐⭐⭐⭐
We had no idea our printers/copiers posed a data security risk. Total Group quickly identified the vulnerabilities, guided us through securing admin access, and implemented the recommended fixes. A follow-up test confirmed the issues were resolved.
Matthew D.⭐⭐⭐⭐⭐
The office move was seamless thanks to Total Group. Their team was professional, well-organised, and a pleasure to work with. Everything IT-related went smoothly... unlike our old phone supplier!
Simon G⭐⭐⭐⭐⭐
Total Group is a true partner. Their support never faltered, even during COVID. We were remote-ready because of their forward planning. Our systems are now stronger, and we trust their advice completely.
Jonathan P.⭐⭐⭐⭐⭐
TotalPenTest helped us achieve a better security posture over our 20,000 hosts. The reports and the progress tracking TotalPenTest offers made it easier for us to secure cybersecurity insurance. Also, our customers felt more secure with our company as some of their resources existed in our tech infrastructure.
Sean W.⭐⭐⭐⭐⭐

Find out how we can transform your IT

Whatever your IT requirements we can help.

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