Elite Support

Our Total Care Elite IT support package is the most comprehensive IT support package we offer. It is perfect for small to medium sized companies that rely on the integrity and resilience of their IT systems 24/7 and want to be safe in the knowledge that they are covered for the majority of IT problems. Elite Support is everything you get with Response and PRO with valuable additions that include 24/7 365 access to our Helpdesk Unlimited Onsite Support Visits and a tailored Cloud Backup solution design.

Elite Key Benefits

Save time

Realign valuable resources to focus on expanding and developing your business.

24/7 support

Identify potential issues before they become a problem. Avoid downtime and experience an efficient network.

Control costs

Enjoy the benefits of a qualified IT department and cutting edge solutions without the recruitment and training costs.

Less risk

Protect your business with our robust security solutions.

Total Peace of Mind

Total’s fully-managed Elite Package is designed to provide you with 24/7 peace of mind, freeing you to focus on driving your business forward. Knowing that all IT support issues, backups and network security are covered for a fixed cost provides our All –Inclusive Elite Support Customers with peace of mind and incredible value for their organisation.

Server and network monitoring

Our Elite Support Agent keeps watch over your systems 24/7, and we step in the moment we discover anything amiss. Once we’ve identified the problem, we’ll take steps to fix it — remotely at first, and we’ll escalate our response as necessary. In most instances, you won’t know there was ever an issue.

Improve Staff Productivity

Our preventive maintenance service for desktops monitors and addresses common problems experienced by desktop users. Whether it’s viruses, spyware issues or installing patches, we handle it all — quietly and in the background while your employees remain productive 24 hours a day, 365 days a year.

Unlimited support

Our Hertfordshire based Help Desk provides unlimited telephone, remote and on-site support for you and your team, getting you back on track as quickly as possible. Our highly-skilled technicians can be contacted via phone or email and are ready and waiting 24/7/365 to help answer any of your technology questions and provide fast, professional support for a variety of software applications.

Business continuity

Receive a complimentary data backup and continuity solution that ensures your critical information is secure, backed up and accessible whenever you need it – even during a network failure or a disaster – so you’ll never have to worry about data loss again.

Find out how we can transform your IT

Whatever your IT requirements we can help.