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As the coronavirus outbreak continues to spread throughout the world, organizations are closing offices and mandating remote work. This has created an increase in demand for online or remote support tools due to the need to protect the health of employees and to ensure business continuity while at the same time alleviating the spread of the virus.…

You may have contacted IT support at some point in your professional or academic life. Maybe you forgot your username or password, or the document you sent to the printer didn’t come out, however many times you clicked print! The technical support people work their magic and your problem’s fixed. But have you ever wondered what IT support do, other than tell you to restart your computer or reset your password? Much of the behind the scenes stuff is very technical - you may even draw a blank face if we explained with all the IT jargon mixed in. That’s why in this post we tell you what IT support do and why you need it, in a clear and easy-to-understand way.…

2020 is well underway and a wave of technology trends are shaping the digital landscape. It’s gearing up to be the year of automation and flexible working, where the workplace becomes smarter, and 5G becomes meaningful at last. From artificial intelligence (AI) to a myriad of cloud-based solutions, there is something for every business to embrace. But what IT solutions should you be considering for your business? We look at 5 emerging trends for 2020.…

In a previous blog post, we explored In-house vs outsourced IT Support, which highlighted the cost-saving benefits of outsourcing your IT. From improved streamlining to avoiding the high salaries expected from in-house IT staff, outsourcing is still proving to be a money saver, especially for small to medium-sized businesses. In fact, research from PA Consulting found that 68% of people cite cost reduction as the main reason for outsourcing. And the trend is expected to rise, with 71% of organisations planning to outsource at the same rate or more in the next 2 years. In this post, we’ll explore more on how outsourcing your IT can save your business money, whilst providing great value.…

Are you guilty of using the same password for multiple accounts? It may feel more convenient, but have you thought about the consequences? Cyberattacks are more common than you might think. In the first 9 months of 2019 for example, there were 7.9 billion records exposed. Cybercriminals are constantly hunting for vulnerable database servers to exploit. They want to steal passwords, usernames and other information so they can use them to access your accounts or even steal your identity.…

Multi-factor authentication (MFA) is an additional layer of security that protects against unauthorised access to sensitive information. One of the most well-known uses of MFA is something you might do often; withdraw cash from an ATM. Your card is a physical identifier, and together with your PIN code, provide a secure but easy way of accessing your account. This method is called two-factor authentication (2FA). As the cyber threat continues to grow, the financial services sector will need to use MFA across even more areas. Intsights said in a recently published report that 25% of all malware attacks hit banks and other financial services organizations, more than any other industry.…

Are you struggling to decide whether to outsource your IT or keep it in-house? Is your business growing, and you think outsourcing could be an option? Maybe you have differing opinions from people within your organisation. Wherever your business is at, the decision isn’t easy. Let’s take at the pros and cons of in-house and outsourced IT support. If you’re nervous about going one way or the other, we also introduce a ‘best of both worlds’ option.…

Like many industries, the use of IT in the recruitment sector has had a profound impact on access to information, connectivity and increased flexibility. But as quickly as technology is transforming the way in which recruiters’ source, interview and learn about candidates, some recruitment companies are missing out on the latest technology trends. Here’s some advice on how to use IT in the recruitment industry to stay ahead of the game.…

Effective communication in the workplace is one of the key driving forces for improved productivity. But without a streamlined set of tools, employees can become discouraged from collaborating with their co-workers. Microsoft Teams and Zoom, two of today’s most powerful communication tools, have been making waves globally. They’ve been transforming the workplace into an environment where people feel happy sharing ideas, making video calls and working from different places.…

Microsoft Office 365 is one of the most powerful business productivity tools of today, but one challenge managers face is how to prepare their staff for the upgrade. As support for Microsoft Office 2010 draws close to an end, and more businesses are making the switch to the cloud, how can you reassure your employees what’s coming is more flexible, collaborative and streamlined?…