IT support for Hitchin businesses, from Market Place to Wilbury Way. Unlimited help desk, your IT managed and secured, and one predictable monthly price per device.
Photo: No Swan So Fine, Wikimedia Commons, CC BY-SA 4.0Hitchin is a busy market town with a strong base of professional practices, independent retailers, engineering firms and the industrial estates around Wilbury Way and Cadwell Lane. Most of them need IT that simply works, without a full-time IT person.
Our team is at Pepperstock, around 25 minutes from Hitchin, so an engineer can come to you when remote support can't fix it. Day to day, most issues are fixed remotely the same day, with no per-ticket charges and 24/7 security monitoring on every package.
Accountants, solicitors and consultancies kept secure, compliant and working, with Cyber Essentials when clients ask for it.
Office and workshop PCs patched, monitored and backed up, with sensible controls on remote access.
Reliable tills, Wi-Fi, email and Microsoft 365, with a help desk that answers when you need it.
We don't cut corners on the tools that protect you. Every package runs on best-of-breed, enterprise-grade technology from the world's leading IT and security brands. These are products that are independently tested and constantly scrutinised by security researchers. You get the same tools large organisations rely on, looked after by a local team.
The same security, backup and management tools used by large organisations, not consumer or budget alternatives.
Brands under constant review by independent testers and the security community, with fixes released fast.
Great tools only work when they're set up and watched properly. Our engineers and 24/7 SOC do that for you.
We meet, learn how your business works and agree what needs fixing first.
Choose your package and number of devices. Setup fee today, then monthly.
Tools deployed, systems documented, risks found and the critical issues fixed.
Unlimited support, monthly reporting and regular service reviews.
We support businesses across Hitchin and the rest of Hertfordshire, including:
Our packages are priced per PC, per month: Protect (PC Support / Help Desk) from £45, Manage from £65, Infinity from £100 and Infinity Plus, which includes your devices, from £130. Prices exclude VAT and you choose how many PCs when you order. Every package includes security, Cyber Essentials and AI.
Yes. Most issues are fixed remotely, which is fastest for you, and when remote support can't fix it an engineer visits. Onsite visits are included in every package.
No. Support is unlimited on every package, with no per-ticket or per-incident charges.
Protect and Manage cover 9:00 to 17:30, Monday to Friday. Security monitoring runs 24/7 on every package, and Infinity and Infinity Plus add 24/7 monitoring of your network and devices.
Best-of-breed, enterprise-grade products from the world's leading IT and security brands, including Microsoft, Cisco, WatchGuard, Kaseya, Datto, Dell and HP. These are independently tested and constantly scrutinised by security researchers, and our engineers and 24/7 security operations centre set them up and watch them for you.
We plan the handover with you, document your systems, deploy our tools to each device and get support live in the first weeks. Your first 90 days focus on securing and protecting the business, with regular status meetings so you always know where things are.
Yes, it is included. Every package includes Cyber Essentials each year, and Infinity and Infinity Plus include Cyber Essentials Plus. Our clients have a 100% success rate achieving and maintaining it.
Tell us how many people and devices you have and what is not working. We will recommend the right package, no obligation.
