We were not aware that the printer / copiers represented a risk to data security and whilst they were physically well maintained the need for security updates, and more secure settings (then default) was not known. Total Group were able to identify the risks and tell us exactly what needed to be done. We secured admin access to the devices that, shared with Total Group who implemented the mitigation steps recommended by the Pen Test. We then retested to make sure the risks were resolved.

Just wanted to say I have been with you now for 14 years and I must say in all that time I have found the service exceptional it has allowed me to concentrate on my business and customers without having to worry about IT.

Always there when we needed.

Coronavirus lockdown required Total's support and assistance in ensuring that our staff were able to continue providing essential services to our clients whilst working from home. I am delighted to say that we were able to move from our office in St Albans to our whole team being able to securely access data and software remotely, in a remarkably short space of time. A professional service which I can highly recommend.

Thank you for all your help and support when we had our cyber-attack. The team were fab. We spoke to several people on a daily basis and they were without fail supportive, patient and stuck with it to get a resolution for us. It wasn’t an easy time but you really did have our backs.

‘Having Total Group looking after all of our IT means I can just get on with running the business. It's such a godsend to be able to leave it all to them. One quick phone call and they just get it sorted’