Better Business IT Support

For over 20 years, we have stood as the Swiss Army knife for IT and Security teams. Whether you have an existing IT team or none at all, we’re here to fill the gaps, ensuring personal data protection for seamless secure growth and digital maturity for your company.

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Why outsource your IT support to Total Group?

We’ll worry about the technology – so that you can focus on your business. Our managed IT services cover a spectrum of technology solutions, including remote monitoring and management of your networks, real person help desk support for your team and business security and continuity solutions to ensure your company is protected and prepared for any possible disruption.

100% Worry-free IT

24/7 system monitoring and virus protection

Hassle-free customer service

We won’t pass you from person to person or keep you waiting on the line for ages to speak to an engineer

No unforeseen costs

Our easy to digest, fixed priced options are designed to be as clear as possible.

A Total Suite of IT Solutions

Cloud Services

A range of options from semi-cloud to full cloud computing.

IT Services

Fully managed IT services from hardware and software to project management.

Remote Working Solutions

Fast, secure access to shared documents.

Cyber Security

Tailor-made managed antivirus, firewall, and update management.

Backup & Disaster Recovery
Services

Managed backup and disaster recovery.

Transform your business with our expert IT solutions

Talk to one of our friendly team members today.

If you’re thinking of switching it support companies, you must read this guide first.

Built on Proven Standards. Strengthened by Accredited Partners. ​

We only work with industry-leading vendors who meet the highest global standards for compliance and security. From infrastructure and cloud systems to cybersecurity and identity management, our partners are independently verified and globally trusted – so your business can be too.

These partnerships help us deliver best-in-class solutions with enterprise-grade assurance across PCI DSS v4.0, CREST, ISO/IEC 27001, SOC 2, and many more. 

IT support packages to suit your business

We’ve got your IT sorted. Our packages suit all types of businesses from small to large.

Response

from £36 /month

We help you get back to running your business.

24/7 Real-Time System Monitoring

Up to date defence – Patch Management

FREE Managed Anti-Virus
Long term, secure Remote Solutions

Fast and friendly Telephone Support – 9am-5.30pm, 7 days a week

Pro Support

from £47 /month
All the features of Response, plus:

24/7 Real-Time System Monitoring

Up to date defence – Patch Management

FREE Managed Anti-Virus

Long term, secure Remote Solutions

Fast and friendly Telephone Support – 9am-5.30pm, 7 days a week

Rapid response On-Site Support – 9am-5.30pm, 7 days a week

Discreet Automated Maintenance

Comprehensive Reporting

Elite Support

from £70 /month

All the features of Response and Pro Support, plus:

24/7 Real-Time System Monitoring

Up to date defence – Patch Management

FREE Managed Anti-Virus

Long term, secure Remote Solutions

Fast and friendly Telephone Support – 9am-5.30pm, 7 days a week

Rapid response On-Site Support – 9am-5.30pm, 7 days a week

Discreet Automated Maintenance

Seamless Backup, Monitoring and Restore system

Detailed Reporting and Business Intelligence

Always there Out of Hours On-Site Support

Knowledge Bank

Explore your trusted hub for expert guidance on cyber threats, IT strategy, and future-ready technology solutions.

Frequently Asked Questions​

These FAQs provide a clear, no-fluff view of how Total Group delivers managed IT and cybersecurity services – with security, compliance, and scalability built in from day one.  

Total Group is a Hertfordshire-based Managed Service Provider (MSP) and Cybersecurity Partner with over 20 years of experience. We simplify IT, strengthen security, and help SMEs and scale-ups grow with confidence across London and the Southeast. 

An MSP manages your IT infrastructure, cloud, end-user systems, and cyber security under a service agreement. At Total Group, we go beyond support we reduce risk, improve performance, and align technology to your commercial goals. 

  • Endpoint protection & patch management 
  • Vulnerability scanning 
  • Compliance support for Cyber Essentials, CE+, and ISO 27001
     

Security is embedded into every service — not bolted on later. 

Yes we assess your needs, risk profile, and growth plans, then build a tailored solution around them. No off-the-shelf bloat just the right setup for secure, efficient growth. 

Absolutely. We source, configure, and manage the right tools, from firewalls to laptops to cloud platforms. Our scale allows us to offer cost advantages through trusted supplier relationships. 

Yes – we specialise in supporting businesses in finance, healthcare, legal, education, and other highly regulated sectors. 

We understand the pressures these industries face – from protecting sensitive data to meeting uptime and audit requirements. Our systems are designed to support day-to-day operations while keeping your IT environment aligned with your sector’s compliance obligations. 

Whether it’s managing confidentiality, regulatory change, or operational risk, we make compliance practical, scalable, and seamlessly integrated into your business operations. 

Absolutely. Compliance isn’t just a checkbox – it’s a critical part of your risk posture and operational credibility. 

We help you stay audit-ready, resilient, and aligned with the latest requirements across data security, governance, and industry-specific standards. Whether you’re preparing for an assessment, meeting insurance demands, or handling due diligence, we simplify the process. 

We support and implement: 

  • Cyber Essentials & Cyber Essentials Plus (CE+) 
  • ISO 27001 & ISO 9001 
  • GDPR-aligned best practices 
  • PCI DSS 4.0 
  • NIS2 Directive 
  • SOC 1, 2 & 3 
  • IASME Governance 
  • NIST Framework 
  • NHS DSP Toolkit 
  • M&A Digital Due Diligence 
  • Cyber Insurance Compliance 
  • Contractual Compliance Testing 


Total Group holds its own accreditations and works with independently verified security specialists – so your compliance strategy is robust, scalable, and audit-ready.
 

For general questions, visit our Contact FAQ.  

Find out how we can transform your IT

Whatever your IT requirements we can help.

Let’s Secure Your Business

Book a free 30-minute session with our experts.