Better Business IT Support

For over 20 years, we have stood as the Swiss Army knife for IT and Security teams. Whether you have an existing IT team or none at all, we’re here to fill the gaps, ensuring personal data protection for seamless secure growth and digital maturity for your company.

Why outsource your IT support to Total Group?

We’ll worry about the technology – so that you can focus on your business. Our managed IT services cover a spectrum of technology solutions, including remote monitoring and management of your networks, real person help desk support for your team and business security and continuity solutions to ensure your company is protected and prepared for any possible disruption.

100% Worry-free IT

24/7 system monitoring and virus protection

Hassle-free customer service

We won’t pass you from person to person or keep you waiting on the line for ages to speak to an engineer

No unforeseen costs

Our easy to digest, fixed priced options are designed to be as clear as possible.

A Total Suite of IT Solutions

Cloud Services

A range of options from semi-cloud to full cloud computing.

IT Services

Fully managed IT services from hardware and software to project management.

Remote Working Solutions

Fast, secure access to shared documents.

Cyber Security

Tailor-made managed antivirus, firewall, and update management.

Backup & Disaster Recovery
Services

Managed backup and disaster recovery.

IT support packages to suit your business

We’ve got your IT sorted. Our packages suit all types of businesses from small to large.

Response

from £36 /month

We help you get back to running your business.

24/7 Real-Time System Monitoring

Up to date defence – Patch Management

FREE Managed Anti-Virus
Long term, secure Remote Solutions

Fast and friendly Telephone Support – 9am-5.30pm, 7 days a week

Pro Support

from £47 /month
All the features of Response, plus:

24/7 Real-Time System Monitoring

Up to date defence – Patch Management

FREE Managed Anti-Virus

Long term, secure Remote Solutions

Fast and friendly Telephone Support – 9am-5.30pm, 7 days a week

Rapid response On-Site Support – 9am-5.30pm, 7 days a week

Discreet Automated Maintenance

Comprehensive Reporting

Elite Support

from £70 /month

All the features of Response and Pro Support, plus:

24/7 Real-Time System Monitoring

Up to date defence – Patch Management

FREE Managed Anti-Virus

Long term, secure Remote Solutions

Fast and friendly Telephone Support – 9am-5.30pm, 7 days a week

Rapid response On-Site Support – 9am-5.30pm, 7 days a week

Discreet Automated Maintenance

Seamless Backup, Monitoring and Restore system

Detailed Reporting and Business Intelligence

Always there Out of Hours On-Site Support

Days
Hours
Minutes
Seconds

Built on Proven Standards. Strengthened by Accredited Partners. ​

We only work with industry-leading vendors who meet the highest global standards for compliance and security. From infrastructure to cloud, cybersecurity to identity, our partners are independently verified and globally trusted – so your business can be too. 

These partnerships help us deliver best-in-class solutions with enterprise-grade assurance across CREST, ISO/IEC 27001, SOC 2, and many more. 

If you’re thinking of switching it support companies, you must read this guide first.

Want to discover how our IT solutions transform your business?

Talk to one of our friendly team members today.

Explore Our Impact

See how businesses like yours are thriving with our tailored IT solutions.

Understanding Recruitment

Hybrid Cloud Solution | Understanding Recruitment is a distinguished IT and Technology recruitment firm based in St Albans, known for its rapid growth and expertise in the software industry.

Hepburn Delaney Solicitors

Penetration Testing As A Service (PTaaS) | Hepburn Delaney Solicitors, founded in 2013 by Jane Hepburn and Rebecca Delaney, operates as a law firm based in Hemel Hempstead, specialising in a diverse array of family matters.

Hertfordshire County Council

Hybrid Cloud Solution | With a commitment to serving nearly 1.2 million residents, Hertfordshire County Council manages an impressive annual net revenue budget of approximately £818 million.

We're Proud to Partner With

We work with globally trusted technology leaders, including WatchGuard, Brightgauge and Microsoft, to deliver enterprise-grade security, compliance, and cloud solutions you can rely on.

Knowledge Bank

Explore your trusted hub for expert guidance on cyber threats, IT strategy, and future-ready technology solutions

Frequently Asked Questions

Have a Question?

Total Group delivers fully managed IT and security services with real accountability. While many providers sell tools or licences, we take ownership of the entire outcome -installing, configuring, and managing everything on your behalf. 

Think of it like baking a cake: others might just drop off the ingredients, but we deliver the finished product – planned, prepared, and ready to support your business. With us, IT is simplified, compliance is built in, and your operations are secured by design. 

Yes. We provide outcome-based services – not just tools. We focus on real-world results like reduced downtime, improved security, and audit-ready compliance, all backed by our service guarantees. Our services are delivered with full visibility and accountability, so you always know where you stand. 

Absolutely. Many of our clients have in-house IT teams. We act as a protective layer, strategic shield, or compliance wrapper around your existing infrastructure. Our role is to fortify, enhance, and extend the reach of your internal capabilities – bringing deep security expertise, regulatory insight, and scalable service layers. Whether it’s co-managed IT or full wraparound protection, we operate alongside your team while safeguarding the perimeter.

We follow best practices across the National Cyber Security Centre (NCSC), ISO 27001, and GDPR, using layered security, continuous monitoring, and automated patching and regular penetration testing. From endpoint protection to access control and vulnerability management, your business is safeguarded by proactive, real-time defences – underpinned by our UK-based security and compliance team and independently verified accreditations. 

You’ll have direct access to a team of real engineers – not call centres. Our UK-based team provides responsive, proactive support and regular reviews to ensure your IT performs at its best. No finger-pointing, no gaps – just real help, when you need it. 

Want to discover how our IT solutions transform your business?

Talk to one of our friendly team members today.