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Support

Understanding what you require from your systems is fundamental to successful business performance. At Total Group we take time to fully understand the exact requirements of your business and the environment in which it operates.

Total Group’s fixed price support packages have been designed with small and medium sized businesses in mind. We recognise your IT requirements and budget will vary as you grow or change. Depending on the size of network and infrastructures, different businesses will need more or less degrees of support and more specific advice at different times.

IT support packages to suit your business

We've got your IT sorted. Our packages suit all types of business from small to large.

Response

from £30 /month

Get a guaranteed rapid response to your IT issues allowing you and your staff to get back to running your business as soon as possible.

Pro Support

from £50 /month

Pro Support is everything you get with Response with a few additions that include Unlimited Onsite Support Visits and a robust cloud back up solution.

Elite Support

from £70 /month

Elite Support is everything you get with Response and PRO with valuable additions that include 24/7365 access to our Helpdesk Unlimited Onsite Support Visits and a robust cloud backup solution. PLUS a Disaster recovery solution and Plan.

Find out how we can transform your IT

Whatever your IT requirements we can help.

Our success stories

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When is the Time to Upgrade to a Managed Cloud Service?

The timing of business decisions is just as important as the reasoning and cost. You don't want to do it too early and waste money but doing it too late will boost errors and total costs. Here are five indicators that it may be time to upgrade to managed cloud services.

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What you need to know about Multi-Factor Authentication

Multi-factor authentication (MFA) is an additional layer of security that protects against unauthorised access to sensitive information. One of the most well-known uses of MFA is something you might do often; withdraw cash from an ATM. Your card is a physical identifier, and together with your PIN code, provide a secure but easy way of accessing your account....

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In-house vs outsourced IT Support

Are you struggling to decide whether to outsource your IT or keep it in-house? Is your business growing, and you think outsourcing could be an option? Maybe you have differing opinions from people within your organisation. Wherever your business is at, the decision isn’t easy....

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Find out how we can transform your IT

Whatever your IT requirements we can help.

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