Pro Support

Leave your troubles to us and get back to doing what you do best. Knowing that all your support issues, backups and network security are covered for a fixed cost provides our All –Inclusive PRO Support Customers with peace of mind and incredible value for their organisation.

Pro Support is everything you get with Response with a few additions that include Unlimited Onsite Support Visits

Pro Key Benefits

Save time

Realign valuable resources to focus on expanding and developing your business.

24/7 support

Identify potential issues before they become a problem. Avoid downtime and experience an efficient network.

Control costs

Enjoy the benefits of a qualified IT department and cutting edge solutions without the recruitment and training costs.

Less risk

Protect your business with our robust security solutions.

Server and Network Monitoring

Our Pro Support Agent keeps watch over your systems 24/7, and we step in the moment we discover anything amiss. Once we’ve identified the problem, we’ll take steps to fix it — remotely at first, and we’ll escalate our response as necessary.

In most instances, you won’t know there was ever an issue.

Desktop monitoring and maintenance

Our preventive maintenance service for desktops monitors and addresses common problems experienced by desktop users. Whether it’s viruses, spyware issues or installing patches, we handle it all — quietly and in the background while your employees remain productive.

Unlimited Support

Our Hertfordshire based Help Desk provides unlimited telephone, remote and on-site support for you and your team, getting you back on track as quickly as possible. Our highly-skilled technicians can be contacted via phone or email and are ready and waiting to help answer any of your technology questions and provide fast, professional support for a variety of software applications.

Business continuity

Receive a data backup and continuity solution that ensures your critical information is secure, backed up and accessible whenever you need it – even during a network failure or a disaster – so you’ll never have to worry about data loss again.

Find out how we can transform your IT

Whatever your IT requirements we can help.